TestimonialsWe want to thank ALL of our clients for doing business with Assist2Sell 1st Options Realty Ltd. We pride ourselves on providing exceptional customer service to both buyers and sellers, and we are never too busy for your referrals!
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Read below what our satisfied clients have to say about Assist2Sell 1st Options Realty Ltd.
By: Doris D. and Larry P.
Penny, it has truly been a pleasure working with you. Your direct approach and no-nonsense attitude are exactly the qualities we were looking for when looking for an agent. You tell it like it is and that is how it should be. From beginning to end, we knew what to expect and there were no bad surprises. On top of that, professional and available is what both you and your Assistant Brenda were which made for an extremely smooth process. For those reasons, we would absolutely enlist your services again should we ever move and won't hesitate to recommend you to friends looking for an agent. Thanks for everything and all the best.
By: Ali and Samira
Penny, Thank you so much for helping us with the sale of this property. We were really amazed by your professionalism and availability. We’ll be glad to use your service in the future and of course we’ll recommend you to our extended families and friends in Ottawa region. It was a pleasure for us and we look forward to work with you again.
By: Pam and Ron Warme
We have no problem recommending Assist 2 Sell to anyone. Our experience with them was outstanding. They assisted us in purchasing our new home within days of our decision to buy. Then they assisted us in advertising our former home and they sold it for us within 48 hours of the listing. The professionalism of their team was a pleasure to experience and Glenn was a real pro.
By: Beatrice Horn
Penny has helped me sell my apartment after I was on the market with other agents for 2 long years!! She is very detail oriented, caring, supportive, she responds fast to any questions you may have and the most important thing: she is HONEST!! I totally trust her and I will always use Penny as my real estate agent. I highly recommend her for any real estate transactions: buying, selling or renting.
By: W. Fournier
Penny is amazing! She has all of the qualities I need in an agent and admire in a person. She is honest, hard-working and down to earth. When I contacted her she met me almost immediately, paid for my breakfast and had my house on the market within days and sold (after a frenzied bidding war) with a week or so. She then represented me for a rental unit and again had in the market and rented within about a week. I will forever be grateful to Penny and all of her hard work.
By: Sherry Nowlan
I have worked with Penny for more than 10 years. She always has your back, thinking of things you did not, making sure you are seeing the big picture and writing killer offers and confident counters. She genuinely cares that you succeed. And then there is that sense of humour!!
By: John Milks
Glenn helped me sell my duplex in Hintonburg. This was not an easy sale. He is an amazing hard worker and always kept our hopes up. He's a great guy and funny too. This is a very good real estate office. We were super satisfied.
By: Sandor Horvath
We’re very happy with the service provided by Assist 2 Sell. Glenn Wolff was our agent and he exceeded all our expectations. He worked night and day tirelessly for us, he sold the house quickly, and in the expected price range. We were out of the country while the house was on the market, and Glenn took care of all the things that we were not able to. He had a very professional attitude, being friendly and honest. Glenn made it easy for us, despite the difficulties that came from us being away. He handled the unexpected problems with professionalism and always found the best solution for us. I highly recommend both Assist 2 Sell, and Glenn Wolff to anyone selling or buying real estate in Ottawa region
By: Barry Taller
Penny and her team did an excellent job helping me sell my condo. She offered suggestions on staging, took photos, posted a very solid MLS listing, offered pricing support and communicated with me throughout the sales process. Plus the commission rate was very reasonable. Everything went flawlessly and I have no doubt it was thanks to their hard work. I have no reservation in recommending their services to anyone.
By: Angie Schafer
Can't say enough about the positive experience I had with Glenn Wolff and Brenda in the office coordinating all the showings for the sale of my house. On the purchase side I was looking for places out in the country and Glenn went the extra mile to help me find the right place. I saved money and found my country paradise. Highly recommend the Assist 2 Sell team!
By: Patti L.
Our family has used Penny for several real estate purchases /sales and she never disappoints. Always goes above and beyond providing full services, I never have to worry about anything. Personable, committed, ethical, always available - we love her and her team!
By: Cecilia & Ted Campbell
Penny listed our home and her enthusiasm was amazing. Not only did she list the house but knew the "right" people to help down size, paint and move. She also found our now new home and was committed from beginning to end. She and Glenn are very dedicated people and would never cause anyone to have any concern. I highly recommend them for your next house purchase or sale.
By: Micheline Proulx
I would like to thank Assist2sell for the excellent service they provided in selling my home. Penny is professional and knowledgeable and ensures that your expectations are met. Thanks to Penny and her wonderful team for their service and dedication.
By: P Lascelles
I have used Penny Torontow as my agent to sell and purchase 3 homes over the past several years. I will never use another agent - she is committed, loyal, honest, determined ... simply the best in the business! It doesn't hurt that her commissions are substantially less than everywhere else ... why would anybody go anywhere else?
By: Jen Poole, Ottawa
I just sold my home using Penny Torontow and her company Assist2Sell. My home sold for almost my asking price (1000 less) and her service was fantastic. She is a full service agent and only charged 3.5%. She was extremely honest, reliable, and knows her stuff inside out. I can't recommend her enough and will never use another agent.
By: Renae and Jacob R.
Penny, Thank you so much for all your assistance with selling our home! :) We really appreciated all your help throughout the process as it was our first time. We also wanted to thank you for your time in taking us to see potential houses to buy...We will definitely recommend you! And will call you if we happen to go through this process again! ;) Thank you again, Renae and Jacob
By: Matt E.
Dear Penny, I appreciate all you did for us. You were an excellent agent and were very pleasant to talk to. I will keep you in mind if I ever decide to buy property in Ottawa. Thank you for your professionalism and innate skill in the art of selling a home.
By: Oscar and Martha B
Thanks Penny. We are very please with the service we have received from Graham, Brenda and all the Assist2Sell team. When we have the opportunity, we will recommend your team for any Real Estate matter. Thanks again!
By: Donna B, Ottawa
Thank you Penny and the Assist2Sell Team! I want to express my appreciation for your wonderful expertise in selling my past two homes. You, of course, helped me save money but, more importantly, your kindness made the process go even more smoothly! Thank you so much.
By: Brian and Linda K.
Penny, It seems so mundane just to say, Thank You for your Services; it goes well beyond that. Not only did we value your input but most striking (and very much appreciated) was your promptness and the way you availed yourself to us regardless of the time or how busy you were. These things alone, made for a very rewarding and pleasant experience. We thoroughly enjoyed our many conversations (both on and off topic) and found you like-minded, in many ways, to ourselves. Although our association was all too short, I would now very much like to think of you as a friend. Believe me, we would not hesitate to recommend you should the opportunity present itself and perhaps an opportunity to get together again.
When we decided to put our house on the market we were attracted to Assist2Sell because we felt that the flat fee charged for the services offered was an excellent value. Penny and her team did not disappoint!! In these days of dwindling investment returns we felt strongly that we wanted to keep as much of the market value of our house as possible. We found Penny, Glenn and the staff to be professional, knowledgeable and personable. We are very happy we chose this route to sell our home and would recommend Assist 2 Sell to everyone.
By: Janis and Ron Silver
We have just finished the process of selling our home through Assist2Sell, with Penny Torontow and Glenn Wolff as our agents. We were thrilled with the listing, marketing and level of communication that we experienced with this team. The transaction was fast and efficient. Should we be in a position to sell another home, we will definitely engage Penny and Glenn again. We wish them all the best for a successful and happy future.
By: André Lalonde and Marianne Fournier
We would highly recommend Glenn Wolff and Assist-to-Sell (Ottawa) as your real estate agent and agency to help you sell your property. From the first inquiry to the final sale, Glenn was very professional in explaining the requirements and planning the sale. He offered suggestions in how to make the property look more attractive. We were kept informed of every visit, before and after, as well as received the comments made by the visitors. This was very important to us as we don’t live in Ottawa. Glenn went out of his way to call potential clients who had already shown interest after a sale fell through. Working with Glenn and Assist-to-Sell was a very positive experience from start to finish and we would not hesitate to call on their services again. André Lalonde and Marianne Fournier
By: H.C. Mark, Ottawa, Ontario
"I recently sold my house through Penny Torontow of Assist2Sell. Selling a house is not an easy process but Penny helped me in each and every aspect of the sale. She is knowledgeable about the housing market, and is a person of integrity and honesty. I was very impressed with the electronic feed-back I received after each showing, and also the electronic calendar showing the dates and times of the showings. I would like to take this opportunity to thank Glenn too for all his help. Both Penny and Glenn were very patient in answering my questions. Way to go!!! I have already recommended Penny to my friends."
By: Assunta D.
In my books Assist2sell is number 1. I have bought and sold homes with Assist2sell and was so pleased with your service. Not only are you well qualified in knowing the client's needs but you take the time to get to know them and what they are looking for. I recommend your company very highly. From my experience, you definitely were very patient with me and have shown me many, many homes until the right one came along. I am truly grateful for everything and especially for having saved me thousands of dollars in commission fees. I highly recommend Assist2sell to everyone, whether they are buying or selling. I strongly believe this company will outshine everyone else when they experience first hand what I did. Again, thanks Assist2sell for making my life more stress-free and profitable.
Dear Glenn, Kelly and I would like to thank you soo much for your assistance with our recent property sale. We were impressed by your attention to details, the time, dedication, effort and importance you placed on the sale of our home. We relied on your guidance and expertise with a sense of trust that our requirements and interest were your highest priority. In addition, your strong and positive network with related professionals made the sale of our home smooth and quick(after all it only took 2 weeks to sell). You should know that you are held in high esteem by us and will be highly recommended to anyone who requires a good realtor. Again, thank you to you and your wonderful staff at Assist2Sell....Good Job Glenn!!!
By: D. Chatelain, Ottawa, ON
“A Finer real estate agent than Penny Torontow would be very difficult to find due to the professionalism, enthusiasm, knowledge of the market, and most notably, energy. She never tired of showing us properties and always extended million-dollar service to us even though the properties we were looking at were worth considerably less. In our very busy hustle and bustle lives, Penny truly stand out as a person who got the job done in a very efficient manner while taking up very little of our time. Penny worked diligently to listen to our needs and then finding our perfect little "gem". We were continually amazed by the way she always was going above and beyond the call of duty by providing excellent advice and steering us away from potential mistakes, talking strategy though very carefully, buying coffee on early morning runs, and ensuring our senses of humour remained. And as a special bonus, not only did we find fantastic real estate agent but also, very good friends!“
By: Joe, Ottawa, On
"We couldn’t be happier with our choice in choosing Penny Torontow to sell our house. Penny was attentive to our questions and provided great advice. Her knowledge of the market and the best ways to show our home was very welcome. We sold our house quickly in a slower market. Our experience was very comfortable and we would highly recommend this company. Penny is a true professional in every sense of the word."
By: Scott and Kylie, Nepean
I very quickly realized, from working with you, Real Estate Agents are well informed professionals who make sure the interests and values of their clients are met. You made sure to be honest and transparent and provide the best information that can be sourced. I quickly realized that the dealer network and contacts you have through the industry afford you the ability to have insight and access to the most relevant details in the home buying, and I think that allowed me save at least twenty thousand dollars and get into a neighbourhood and a house I’m comfortable with. I see that value. It was most apparent when we would go to FSBO houses and see the trouble and the stress they were under. You made me feel very relaxed and not pressured, You allowed me to make sure I could see and think about any houses i wanted and never made me feel like I had to rush into any decisions i didn't feel comfortable with. You even went to see houses with my parents when i couldn't be in town. It was a long process for us buying a house but you never seemed to loose faith, even when I was, and that made me see that you had my best interests at heart. I would definitely recommend you to my cohorts and in the event I need to sell again. You are a really great agent! I think you should take great pride in how you approach clients and respective sellers. Thanks for making our home buying experience such a delight! Scott and Kylie Secord Ps: we love the monthly newsletters!
By: Judy & Brian
Glenn, Penny We just wanted to thank you for all your work towards getting our Ottawa house sold. We now have a new appreciation for all the work that it takes to get a firm offer. Thank you for your understanding and patience when our stress levels were high. We must say that a special thanks goes to Barb for her calming cheery influence anytime we called or dropped by.
By: Carolyn & Sid
Dear Penny, Glenn Just a note to thank you so much for your outstanding professionalism in selling our home. You accommodated us in every way even in guiding us in the sale/disposal of our furniture and household goods. A stressful time was made easier because of each of you. We couldn’t have done it without you!
By: Mr. & Mrs. K.
Dear Penny, We would like to thank you for all the hard work you put into finding us a home. We would also like to thank Glenn for all of his help. When we first met you we knew you were the right realtor, because there was an instant connection. Your friendly personality, patience and professionalism made the journey a lot easier for us. Even when I was second guessing some of my decisions, your advice made me feel at ease. We wouldn't hesitate to recommend you to anyone we know looking for a realtor. Your performance was exceptional and we are very pleased with the result. Keep up the great work,
By: John & Dang
Dear Glenn and Penny, We just wanted to write you a short note, to sincerely thank you for all your help in selling our home. As you know, we have tried to sell our home for the past two and a half years with a different agent and had no luck. We had lots of showings, and one offer, but that didn't go through, due to lack of communication from both agents. Then we gave your company a try. First we were not so sure of the quality of service because you only asked for 1% commission, where other companies ask for 5% commission, like our last agent, who gave good exposure and marketing, but you showed us the same performance in exposure and marketing as they did, or better and that earned our trust. The result is that our house was sold within 3 months. Glenn...without your help to push the deal, and calm the storm of negotiations, we would not be where we are today. The house is sold, and we are in the process of building our new home. Thanks again for all your services and friendship.
By: Karen T.
I want to thank you for helping me out as I've been quite clueless in all of this. You have made me feel very comfortable and it was a pleasure knowing you and doing business with you. I shall spread the word about Assist2Sell!!
Thank you Penny – it was a great experience working with you. There are several owners on the street that plan to sell this summer. We will recommend your services to all of them!
By: Ann Smith
Hi, just a note to say thanks for all you have done for us throughout this process. As first time buyers, we had a lot of unanswered questions regarding the purchase of our home. Thank you for providing the answers to many of these and giving us informed advice on the homes that we visited!